I wouldn't say "over stated." In recent years i bought a few taurus guns. 2 which arrived NIB - BROKEN. To be fair Taurus honors their lifetime warranty and their repair service is very fast (gun is back in 1-2 weeks) - which is great, because you're going to need it.
Well, again, we are discussing real firearms, vs. the airsoft pistols you are legally able to purchase, as this time so...
In all seriousness though- it can happen with any brand/make/model, I've heard of the same issues from folks who've bought Remington, S&W, SIG, COLT, you name it. And even some of those dont have as speedy as a warranty/customer-support system, soo..
Did you purchase these, un-seen- via the internet? or via FFL transfer? I'm inclined to think so, since you mentioned "arrived"...
One reason I'm very reluctant to buy something like firearms by that method, myself. I prefer to handle/inspect -as much as I can- such an item before even thinking about buying it-from ANY manufacturer.