Harbor Freight Tools
I just got back from Harbor Freight #97 here in Raleigh. I went to pick up an air compressor tank. I looked at what they had on display for 3 mins before asking an associate a question. She didn't know what to tell me, and called the manager, Randy, to the front to assist me. It took him about 30 seconds to get up front from where he emerged from the back of the store (visible from where I was standing). He did not pass anyone on the way up to me. We speak for a min, him asking me what compressor I have and the fittings included on it, then we have this exchange:
Randy: *very quietly* I have a question. Can you..can you cover up..cover up your gun? I have a LOT of people that are walking around here mentioning your gun, and.. [<--Bull excrement. HE didn't even notice that I had it until minutes in to our convo.]
Me: ..I can't do that, that's illegal.
Randy: And you know you have it cocked, right?
Me: Yes, I do.
Randy: Ok..next time, can you do me a favor and not bring that in?
Me: Is that the view of HF corporate?
Randy: Well, I..I have talked to them, [notice that he doesn't answer my question] but when I..when many of my customers are complaining about it, yes sir, I have to ask you if you can leave it outside for me. There's no reason to bring it in to Harbor Freight Tools, in to the store.
Me: That's your personal opinion.
Randy: No, that's Harbor Freight! I just told you, I talked to them and they told me to ask people.
Me: Well, I will speak to them as well.
Randy: Ok. Absolutely. Mmk.
Me: Is this going to hinder you from assisting m..
Randy: *interrupts and gets louder* ..No, I'm..I'm waiting for your answer! I asked what you have on your thing and you said you didn't know!
He then continues to assist me with my air fitting issue. I never raised my voice or showed any sort of hostility towards him during our interaction, but he seemed pretty pissed that I didn't give him a, "Yes sir, I'll take it outside now, sir!"
I have called the number on their website to speak to customer service, but I keep getting a message about their system being unable to get me to a representative, before it drops the call.
I just got back from Harbor Freight #97 here in Raleigh. I went to pick up an air compressor tank. I looked at what they had on display for 3 mins before asking an associate a question. She didn't know what to tell me, and called the manager, Randy, to the front to assist me. It took him about 30 seconds to get up front from where he emerged from the back of the store (visible from where I was standing). He did not pass anyone on the way up to me. We speak for a min, him asking me what compressor I have and the fittings included on it, then we have this exchange:
Randy: *very quietly* I have a question. Can you..can you cover up..cover up your gun? I have a LOT of people that are walking around here mentioning your gun, and.. [<--Bull excrement. HE didn't even notice that I had it until minutes in to our convo.]
Me: ..I can't do that, that's illegal.
Randy: And you know you have it cocked, right?
Me: Yes, I do.
Randy: Ok..next time, can you do me a favor and not bring that in?
Me: Is that the view of HF corporate?
Randy: Well, I..I have talked to them, [notice that he doesn't answer my question] but when I..when many of my customers are complaining about it, yes sir, I have to ask you if you can leave it outside for me. There's no reason to bring it in to Harbor Freight Tools, in to the store.
Me: That's your personal opinion.
Randy: No, that's Harbor Freight! I just told you, I talked to them and they told me to ask people.
Me: Well, I will speak to them as well.
Randy: Ok. Absolutely. Mmk.
Me: Is this going to hinder you from assisting m..
Randy: *interrupts and gets louder* ..No, I'm..I'm waiting for your answer! I asked what you have on your thing and you said you didn't know!
He then continues to assist me with my air fitting issue. I never raised my voice or showed any sort of hostility towards him during our interaction, but he seemed pretty pissed that I didn't give him a, "Yes sir, I'll take it outside now, sir!"
I have called the number on their website to speak to customer service, but I keep getting a message about their system being unable to get me to a representative, before it drops the call.
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